CUSTOMER SERVICE

Order Processing

All orders are processed pending availability and credit card verification. Orders placed on the weekend will begin processing on the following Monday. Dojallure will contact you if a product you have ordered is out of stock or if additional identification is needed for credit card verification. Orders are processed within 1-2 business days. Processing times may be longer for certain items.

Pre-Orders are processed within 2-4 weeks.

Payments

Dojallure gladly accepts the following forms of payment.

• Visa Debit / credit card
• MasterCard
• PayPal

Conditions of Use, Notices and Disclaimers

When you use this website, you are automatically agreeing that both your access to the site and your use of it are:

• Subject to the terms and conditions in this legal notice, this may change at any time without notice.
• Subject to all applicable laws.
• Undertaken at your own risk at all times.

   

  Item Availability

  We do our best to keep our inventory accurate. Occasionally certain products may sell out before we can fulfill an order. If we are out of stock on an item you have ordered, we will notify you as fast as possible via e-mail or phone. Any changes to your order will be reflected in your order total.

  Errors and Inaccuracies

  Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technical errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability; additionally, some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions including after an order has been submitted and to change or update information at any time without prior notice. We apologise for any inconvenience this may cause.

  Disclaimer of Liability

  We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it. Except as otherwise provided under applicable laws, the owner and employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

  No Confidentiality

  Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this website. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, without payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission. By submitting images, descriptions, and other information to Dojallure, you are providing permission for us to use this material in any way.

  Information We Collect

  When you shop with Dojallure, you must submit the minimal required information necessary to complete your transaction. This information may include your name, address, telephone number, and email address. When you use the website in any capacity, such as registering as a customer, participating in one of our promotions or purchasing products, we may ask for additional information, including your age, interests, hobbies and product preferences. Giving us this information is optional and serves the purpose of us being able to provide the most desirable services and products to our customers.
  
  To improve our website, we collect non-personal information about how users navigate through the site. We do not share this information with our affiliates or other outside companies.

  How We Use the Information We Collect

  We use the information we collect for various purposes, including:

  • to complete your purchase
  • to provide the services you request
  • to send you offerings by email
  • to keep you informed about the status of your orders
  • to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
  • to notify you of product recalls or provide other information concerning products you have purchased
  • to improve our products selection, customer service, and overall shopping experience

  Others with Whom We Share Your Information

  Personal credit card information is never released or shared with any company outside Dojallure.

  • Newsletter Emails: We do not share our newsletter email list with anyone.
  • We do not re-sell personal information with any company or person.
  • We do not share personal information unless necessary to fulfill your order (i.e. shipping information).

  Secure Ordering

  Your online credit card transactions are secure with Demarie Apparels London. We use Secure Socket Layers (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. When the letters “http” in the URL change to “https,” the “s” indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you are about to enter a secure area.

  Online Account Registration

  To make online shopping faster and easier, you must register with Dojallure. As a registered customer, you only have to enter your shipping addresses and billing information and they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online to add, delete, or change information.
  
  If you are using a public computer, we strongly encourage you to log out at the conclusion of your session to maintain the integrity of your account. If you log out, your information will still be stored with us but it will not be accessible to anyone else from that computer.